Arrow Global Limited

Financial Ombudsman decision DRN7659834 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

It’s clear that they failed to register the initial complaint and continued to send the letters Mr R found so distressing, despite his protests.Complaint handling

Mr R says that he was medically retired in 1994 and that as his illness is developing and never going to get better, he will never be able to pay off the debtSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7659834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.