Sainsbury's Bank Plc

Financial Ombudsman decision DRN7655178 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

she incurred chargesCharges and fees

The bank’s actions caused Mrs G’s account to go into overdraft, and she incurred charges. It also caused her distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7655178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.