Santander UK Plc
Financial Ombudsman decision DRN7646803 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
didn’t include information relating to the loan to value (LTV) calculation that applied to their property when they were investigating the possibility of a product switchMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7646803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.