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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN7640001 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
It apologised, refunded some administrative fees and credited £100 to Mr J’s account, as a goodwill gesture.Charges and fees
Littlewoods accepts it took too long to deal with this complaint and could have provided better service.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7640001.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.