Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7638449 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr R complains that Bank of Ireland (UK) plc (trading as Post Office Money) blocked his credit card.Funds blocked or frozen

It took several attempts to register the complaint and he didn’t receive the letter acknowledging the complaint. He also says he didn’t get a reply within eight weeks.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7638449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.