Barclays Bank Plc
Financial Ombudsman decision DRN7626260 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr S holds a current account with Barclays Bank Plc and wanted to make an online payment, which was declined.Payment delayed or failed
Mr S complains that Barclays Bank Plc have failed to compensate him adequately for poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7626260.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.