HSBC Bank plc

Financial Ombudsman decision DRN7622505 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,155redress stated in the decision

Mon Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

HSBC Bank Plc continued to allow payments from Mr R’s account after it was aware of the bankruptcyUnauthorised transaction

failed to respond to their correspondence in a reasonable timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7622505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.