HSBC Bank plc

Financial Ombudsman decision DRN7619112 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr H complains on behalf of S, a charity, that HSBC Bank Plc should not have closed the charity’s account.Account closed or refused

But where I do find that the bank’s customer care fell short was in not allowing Mr H to deliver a letter personally.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7619112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.