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Virgin Media Mobile Finance Limited

Financial Ombudsman decision DRN7618483 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr R called VMMF in August 2017 to explain that he was unable to pay the full amount as his circumstances had changed and he was in financial difficulty.Treatment in financial difficulty

Mr R complains that Virgin Media Mobile Finance Limited (VMMF) has incorrectly dealt with his complaints and failed to properly deal with a debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7618483.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.