TSB Bank plc

Financial Ombudsman decision DRN7617087 Not upheld

Not upheldoutcome, as published by the Ombudsman

£166redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr D complains that TSB Bank plc did not negotiate a repayment plan before passing his account to a debt recovery agency (DRA).Treatment in financial difficulty

He concluded that some of the charges were incorrectly applied and TSB has now agreed to refund £166.04Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7617087.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.