HSBC UK Bank Plc
Financial Ombudsman decision DRN7616181 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
I uphold the complaint in relation to HSBC not downgrading the account when it should have.Charges and fees
Mr P has complained that HSBC UK Bank Plc (“HSBC”) mis-sold him an HSBC Plus packaged bank account in August 2009.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7616181.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.