HSBC Bank plc

Financial Ombudsman decision DRN7613860 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

HSBC gave Ms M the first decision in principle (DIP) in June 2015.Mortgage administration

HSBC accepted that both the advisers had made a mistake. It offered Ms M £250 for the trouble and upset this had caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7613860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.