HSBC Bank plc

Financial Ombudsman decision DRN7608814 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7redress stated in the decision

Mon May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

HSBC Bank Plc failed to respond to their letters or calls when their mortgage was due to end.Mortgage administration

HSBC’s response to Mr S’s letters could have been better, but I don’t accept it is the cause of the issues raised by Mr S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7608814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.