MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN7606388 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr K complains that Moneybarn No. 1 Limited took two payments in one month when he changed the date of his direct debit. The business says he was already in arrearsTreatment in financial difficulty

He was also unhappy that the business wouldn’t discuss the matter after it had issued its final response letter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7606388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.