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Sygma Banque

Financial Ombudsman decision DRN7601741 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting, Complaint handling

In the Ombudsman’s words

Sygma has refunded the charges Mr W incurred on his account as a gesture of goodwill.Charges and fees

I think Sygma should refund the interest applied to the account from 1 January 2012 onwards.Interest and rates

Amend Mr W’s credit file to show his account closed and settled in full from 1 January 2012Credit file reporting

This is for the distress and inconvenience caused to Mr W with the time taken to sort this out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7601741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.