Bank of Scotland Plc

Financial Ombudsman decision DRN7597709 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Bereavement and power of attorney

In the Ombudsman’s words

Mr K complains that Bank of Scotland Plc, trading as Halifax, sold his late mother, Mrs K, an unsecured personal loan for £10,000 in 2006 that she couldn’t afford.Product mis-sold

At first Halifax’s Bereavement Unit told Mr K that Mrs K’s personal loan would be “written off”, and there would be a request to the mortgage department for the charge on the property to be removed.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7597709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.