Lloyds Bank PLC

Financial Ombudsman decision DRN7597216 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss A complains about how Lloyds Bank plc applied interest and charges to her accountCharges and fees

Miss A also says that Lloyds’ failure to remove the default in 2011 meant that she was turned down for a 0% credit card with another provider in 2014 when she failed its credit score.Credit file reporting

I can see that Lloyds didn’t deal with Miss A’s complaint properly when she wrote to them in 2007 and 2008.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7597216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.