Santander UK Plc
Financial Ombudsman decision DRN7594295 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr T complains that Santander UK Plc won’t refund four disputed transactions which were made on his debit card.Card dispute or chargeback
Santander did accept that its customer service had fallen below its own standards when it told Mr T to look at closed circuit TV footage to get more evidence abroad of who might have made the transactions.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7594295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.