Connells Limited
Financial Ombudsman decision DRN7588313 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
They also say that it mis-sold them a “lifetime mortgage” facility.Product mis-sold
complain that an appointed representative of Connells Limited failed to obtain a mortgage for them and didn’t comply with a request to make a phone call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7588313.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.