Barclays Bank Plc
Financial Ombudsman decision DRN7566946 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
I thought the bank hadn’t lent responsibly and shouldn’t have granted this loan.Irresponsible lending
The bank had accepted there was a delay in responding to the original complaint and offered £200 compensation which I thought fair for the inconvenience to Mr M and Ms Z.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7566946.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.