Barclays Bank Plc
Financial Ombudsman decision DRN7561983 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
has not proven that her signature on the instruction did not match the one it holds for her. She also complains that it took the bank too long to correct the problem.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7561983.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.