Santander UK Plc
Financial Ombudsman decision DRN7561964 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Refund additional bank charges of £68Charges and fees
Santander accepts that when he initially raised this complaint in April 2016, and it issued a final response, it was not dealt with properlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7561964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.