Santander UK Plc
Financial Ombudsman decision DRN7554403 Not upheld
Not upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Bereavement and power of attorney
In the Ombudsman’s words
Santander continued to charge interest on the mortgage and it applied arrears fees between April and August 2012.Charges and fees
Mrs J brings this complaint in her capacity as Executrix of the estate of her late father, Mr D.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7554403.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.