State Bank of India
Financial Ombudsman decision DRN7551060 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
he’d lost his card and that there were unauthorised transactions on his accountUnauthorised transaction
it would’ve been fair and reasonable for it to have ordered a replacement card for him at that time. It didn’t do so which caused Mr M distress and inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7551060.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.