Barclays Bank Plc
Financial Ombudsman decision DRN7545763 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Thu Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc refused him access to his current accountIdentity checks and access
Barclays did not think it had done anything wrong but it accepted that there had been a delay in informing Mr V of the outcome of his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7545763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.