National Westminster Bank Plc

Financial Ombudsman decision DRN7542607 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss H complains that National Westminster Bank Plc (“the bank”) closed her account unlawfully.Account closed or refused

it failed to deal with Miss H’s complaint properly and didn’t issue a final response letterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7542607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.