Progressive Money Limited

Financial Ombudsman decision DRN7537229 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr and Mrs S complain that the fees applied to their loan agreement with Progressive Money Limited (the business) are extortionate.Charges and fees

The business did accept that it should have responded to Mr and Mrs S’ complaint and initially offered £25 in vouchers which it then increased to £50.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7537229.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.