Paragon Finance Plc
Financial Ombudsman decision DRN7534663 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss C complains that Paragon Finance Plc trading as Idem Servicing (“Idem”) acted unfairly and unreasonably by taking possession of her propertyMortgage administration
I think it’s fair and reasonable for Idem to pay for the damage done to the property by its agentsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7534663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.