Scottish Widows Bank Plc

Financial Ombudsman decision DRN7525223 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

he did not receive notification of its decision to increase the fee it charges for granting Permission to LetCharges and fees

Mr W complains that Scottish Widows Bank plc (SWB) failed to write to him at his current addressService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7525223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.