Santander UK Plc
Financial Ombudsman decision DRN7524815 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Sun Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Ms D’s complaint is about the interest only mortgage she held with Santander UK Plc. She says she was misadvised when taking it outProduct mis-sold
I uphold Ms D’s complaint about how Santander (UK) Plc dealt with her requests to make changes to the mortgageMortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7524815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.