Kapama Limited

Financial Ombudsman decision DRN7524246 Upheld

Upheldoutcome, as published by the Ombudsman

£1,560redress stated in the decision

Sun Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

the outstanding debt mainly consisted of ‘attempt charges’ – which she felt were unfair and excessiveCharges and fees

amend Miss J’s credit file to show that the debt was repaid in full in December 2014Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7524246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.