Lloyds Bank PLC

Financial Ombudsman decision DRN7523363 Not upheld

Not upheldoutcome, as published by the Ombudsman

£690redress stated in the decision

Fri Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I couldn’t be satisfied that Lloyds made the foreign exchange fee charged on foreign transactions clear to Mr M and Mrs J when they upgraded their account to a Platinum account.Charges and fees

Mr M and Mrs J have complained that they were mis-sold a packaged bank account by Lloyds Bank PLCProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7523363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.