National Westminster Bank Plc

Financial Ombudsman decision DRN7519557 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Wed Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

it closed his bank account and asked him to repay his overdraftAccount closed or refused

treated him unfairly when it was rude to himService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7519557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.