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American Express Services Europe Limited
Financial Ombudsman decision DRN7513031 Upheld
Upheldoutcome, as published by the Ombudsman
£3,282redress stated in the decision
Fri May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr S complains that American Express Services Europe Limited won’t refund to him the money that he paid for some goods.Card dispute or chargeback
American Express then offered him £100 compensation for not addressing his complaint about these goods when it responded to him about the other purchase.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7513031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.