Barclays Bank Plc
Financial Ombudsman decision DRN7512719 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss H has complained that Barclays Bank Plc delayed when telling her that an application for a loan had been declinedIrresponsible lending
Miss H is also unhappy that Barclays delayed in giving her a reason for rejecting her loan application and that they didn’t call her when they said they would.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7512719.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.