Barclays Bank Plc
Financial Ombudsman decision DRN7510126 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
it was up to the police to decide to arrest Mr U and confiscate his funds. And the IPCC report concluded that the police followed its procedures correctly and the arrest wasn’t unlawful or racially motivated... so she didn’t ask Barclays to alter this.Credit file reporting
I note that Barclays offered Mr and Mrs U £100 in recognition of it failing to properly follow its complaints procedure.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7510126.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.