Lloyds TSB Bank Plc
Financial Ombudsman decision DRN7510053 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss T complains about Lloyds TSB Bank plc’s handling of an unauthorised transactionUnauthorised transaction
I also consider that Lloyds TSB did not handle Miss T’s complaint well.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7510053.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.