MBNA Limited

Financial Ombudsman decision DRN7499905 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,288redress stated in the decision

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

MBNA had a duty to respond positively and sympathetically to her complaint of financial hardshipTreatment in financial difficulty

Miss M is unhappy that MBNA Limited (‘MBNA’) has refused to refund all the default fees applied to her credit card account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7499905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.