TSB Bank plc

Financial Ombudsman decision DRN7495842 Upheld

Upheldoutcome, as published by the Ombudsman

£330redress stated in the decision

Mon Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Card dispute or chargeback

In the Ombudsman’s words

She requested a refund of interest charged to her account in the interim.Interest and rates

complain that TSB Bank plc didn’t accept a chargeback claim in relation to two payments of £2000 made to a third party.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7495842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.