NewDay Ltd

Financial Ombudsman decision DRN7493643 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£109redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

She also complains that NewDay Ltd has overcharged her.Charges and fees

Miss M complains about the length of time taken by NewDay Ltd, trading as Aqua, to refund a duplicate payment.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7493643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.