Nationwide Building Society

Financial Ombudsman decision DRN7490079 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs A’s complaint is about the way Nationwide Building Society handled a chargeback request.Card dispute or chargeback

Nationwide admitted it didn’t deal with Mrs A as well as it should’ve done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7490079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.