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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN7489209 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
VFS decided to terminate the agreement.Treatment in financial difficulty
Mr A also complains how VFS referred to his hire agreement as a hire purchase agreement in some of the documentation it sent to him.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7489209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.