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NRAM Limited
Financial Ombudsman decision DRN7485460 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees, Interest and rates, Product mis-sold, Complaint handling
In the Ombudsman’s words
the mortgage was unaffordable and the lending was irresponsible;Irresponsible lending
NRAM has wrongly charged him fees of £400.Charges and fees
he’s been overcharged interest;Interest and rates
Mr J complains that a mortgage with NRAM plc was mis-sold to him in 2007.Product mis-sold
NRAM’s customer service in dealing with the complaint could have been better.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7485460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.