Lloyds Bank PLC

Financial Ombudsman decision DRN7474374 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

In June 2018 Lloyds reviewed charges applied to a number of accounts, including Mrs P’s. It refunded charges applied between November 2012 and January 2015, totalling some £1,100.Charges and fees

Mrs P complains that Lloyds Bank PLC unfairly recorded a default on her credit reference file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7474374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.