Zurich Assurance Ltd

Financial Ombudsman decision DRN7473774 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

C has suggested that the fees charged were unfair. They consisted of a valuation fee and an arrangement fee totalling £544.Charges and fees

Mr and Mrs P complain that Zurich Assurance Ltd mis-sold them a mortgage first in 1988 and again in 2001.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7473774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.