Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7472548 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr F1, Mrs F and Mr F2 have also complained that BOI is offering lower interest rates to other customers than the one it’s currently offering them.Interest and rates

Mr F1, Mrs F and Mr F2 complain that Bank of Ireland (UK) Plc (BOI) will not extend the term of their buy-to-let (BTL) mortgage but instead require them to take a new fixed rate product.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7472548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.