National Westminster Bank Plc

Financial Ombudsman decision DRN7469824 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr R and Miss S complain that National Westminster Bank Plc (NatWest) lent money to them which was unaffordable.Irresponsible lending

I order National Westminster Bank Plc to refund charges and interest on the loan account and Mr R’s personal account from May 2019Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7469824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.