Revolut Limited

Financial Ombudsman decision DRN7468364 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

She feels Revolut have not been clear regarding the charges she would incur from both Revolut and third parties, when using her card.Charges and fees

Mrs L complains that the service she received from Revolut Ltd (Revolut) when she opened an account fell short of that which she expected to receive.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7468364.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.