Barclays Bank Plc
Financial Ombudsman decision DRN7461618 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Barclays accidentally sent Ms K’s application to another customer. The application contained personal details and information.Data and privacy
I accept that Barclays caused some delay when it sent Ms K’s application to a third party. And it was wrong to tell her that her loan agreement was in the post for signature when this wasn’t the case.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7461618.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.