National Westminster Bank Plc

Financial Ombudsman decision DRN7461100 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund all fees and interest applied to Mrs W’s account after 30 January 2017Charges and fees

Amend Mrs W’s credit file to show she owed £731.90 from 30 January 2017 onwards. Remove any adverse information that may have been reported from that date.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7461100.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.